Last Updated: September 01, 2026

Shadow Lake Electrical (“Shadow Lake Electrical,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://shadowlakeelectrical.ca (the “Site”) or otherwise interact with us.

This policy is written to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private-sector privacy law, which applies to our business as an Ontario-based organization. Ontario does not currently have its own general private-sector privacy statute, so PIPEDA governs how we handle your personal information.

This policy is written broadly, so that it covers the full range of features this Site may use, now or in the future, including cookies, analytics, tracking technologies, and third-party embeds such as maps, booking widgets, chat tools, or social media content.

1. Scope of This Policy

This policy applies to personal information we collect through:

• Our Site
• Email correspondence (e.g., info@shadowlakeelectrical.ca)
• Phone calls, text messages, or in-person conversations related to quotes or service
• Any contact, quote request, or booking forms on our Site
• Any features this Site may use, including cookies, analytics tools, tracking pixels, chat widgets, booking systems, payment processors, or embedded third-party content

2. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us, such as:

• Name
• Email address
• Phone number
• Mailing or service address
• Details about the electrical work or service you’re requesting
• Any other information you choose to include in a message, form, or call

Information Collected Automatically

This Site may use cookies, analytics tools, tracking pixels, or similar technologies. This Site may also embed third-party content, such as maps, videos, or social media widgets, that can collect data on its own behalf.

This Site may automatically collect technical information such as:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited, time spent on pages, and referring website
• Approximate location, derived from IP address
• Cookie or similar identifiers

This policy describes what is collected and why. It states whether a feature involves cookies or similar tracking technologies, categorized as essential, functional, analytics, or advertising. It explains how you can manage your preferences, for example through a cookie consent banner or browser settings. It also identifies any third parties involved, such as Google Analytics, Meta Pixel, embedded maps, scheduling tools, live chat providers, or payment processors.

We recommend checking this policy periodically, particularly the “Changes to This Policy” section below.

Information From Third Parties

This Site may receive personal information about you from third parties, such as review platforms, referral partners, or social media platforms. This section describes the source and nature of any such information.

3. How We Use Your Information

We use personal information for purposes such as:

• Responding to inquiries and providing quotes
• Scheduling and delivering electrical services
• Invoicing and processing payments
• Maintaining business records as required by law, for example for tax, warranty, or licensing purposes
• Communicating with you about your service, appointment, or account
• Improving our website and services
• Complying with legal, regulatory, and safety obligations, including Electrical Safety Authority requirements, where applicable

Information collected through analytics or tracking tools on this Site may also be used to understand how visitors use the Site, to improve content and navigation, and, with appropriate consent, for marketing or advertising purposes.

We do not use your personal information for any purpose incompatible with the purpose for which it was originally collected, unless we obtain your consent or are permitted or required to do so by law.

4. Consent

By providing personal information to us, for example by submitting a contact or quote form, emailing us, or calling us, you consent to our collection, use, and disclosure of that information as described in this policy.

This Site may use cookies, tracking, or third-party embeds. We will seek any additional consent required by law for these, for example through a cookie consent banner offering the ability to accept or decline non-essential cookies.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, contact us using the information in Section 11 below. Withdrawing consent may affect our ability to provide certain services to you.

5. Disclosure of Your Information

We do not sell your personal information.

We may share personal information with:

• Employees and subcontractors who need the information to complete electrical work or provide services on our behalf
• Service providers who support our business operations, such as accounting or bookkeeping, invoicing, scheduling, email hosting, or website hosting providers, bound by confidentiality obligations
• Regulatory or licensing bodies, such as the Electrical Safety Authority, where required
• Legal or law enforcement authorities, where required by law, court order, or to protect our legal rights
• A successor entity, in the event of a business sale, merger, or reorganization, subject to equivalent privacy protections

This Site may use third-party tools such as analytics, advertising, embedded maps or video, online booking, or payment processing. Any such providers may receive limited technical or transactional information necessary to operate the relevant feature. We identify significant third-party tools in this policy as they are adopted.

We do not knowingly disclose personal information to third parties for their own independent marketing purposes without your consent.

6. Data Storage and Retention

Personal information is stored securely and retained only as long as necessary to fulfill the purposes described in this policy, or as required by law. Canadian tax and business record-keeping requirements, for example, may require retention for several years.

Our data is stored, where feasible, on servers located in Canada or with providers that maintain appropriate safeguards. Personal information may be transferred to or stored by a service provider located outside Canada, including through the use of cloud-based tools, hosting, or analytics platforms. Information transferred in this way may become subject to the laws of that jurisdiction, and we take reasonable steps to ensure it remains protected consistent with this policy.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to our collection, use, or disclosure of your information, subject to legal and contractual limitations
• Ask questions about our privacy practices or file a complaint

9. Children’s Privacy

Our Site and services are directed at adults seeking electrical services and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

10. Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect the use of cookies, analytics, tracking technologies, third-party embeds, or new services on this Site. The “Last Updated” date at the top of this policy will indicate when changes were made. We encourage you to review this policy periodically. Material changes affecting how we handle your personal information will be communicated through an update to this page and, where appropriate and required by law, additional notice, such as a cookie consent banner.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:

Email: info@shadowlakeelectrical.ca

Website: https://shadowlakeelectrical.ca